Course Transfer and Cancellation Policy
WALGA Training recognises that plans can change and cancellation by a Participant or a Local Government might happen.
Unfortunately, there will be times when cancellation will attract a cost. Our policy explains the Terms and Conditions as outlined below.
Course Transfer and Cancellation Request
All transfer or cancellation requests must be made in writing below.
Training at WALGA
If you wish to change or cancel your confirmed course the following applies:
- More than 10 business days prior to course commencement, no charge for either a cancellation or change request.
- Cancellation request between 10 to 6 business days, 50% refund on pre-payment.
- Less than 5 business days, no refund for cancellation and no transfer to another date allowed.
- Non-Attendance, there is no refund or transfer.
You must submit a written cancellation request via email with supporting documentation to apply for a refund, should your cancellation be due to the following COVID situations:
- You are required to self-isolate due to:
- being a confirmed case of COVID; or
- having a close contact with a confirmed case of COVID in your household;
You have COVID symptoms or have been tested for COVID and awaiting test results (and the course falls within the period of awaiting test results)
On-Site Training at your Local Government
A confirmed booking will attract a cancellation fee as outlined below.
- More than 20 business days prior to course start, pre-paid costs such as travel will be charged to the Local Government.
20 to 10 business days,50% of the training course cost plus pre-paid costs such as travel will be charged to the Local Government.
Less than 10 business days, 100% of the training course cost plus pre-paid costs such as travel will be charged to the Local Government.
Cancellation or Course Change by WALGA Training
Training scheduled at WALGA:
- In the rare event that WALGA Training has to change or cancel a course less than 10 business days prior to course start, WALGA Training will provide a full refund on prepaid course fees. This will not include any travel cost incurred by participant/s.
- In case there are mandated restrictions announced relating to COVID, training will be delivered via ZOOM with no additional cost to any party. However cancellation penalties apply as outlined above
